Shipping policy

Gemini said

To provide the maximum level of protection for Setup Lab, this Terms of Service (ToS) is designed to act as a "Legal Shield." It covers the unique risks of the South African market—specifically currency volatility, load shedding, and the physical risks associated with DIY assembly of heavy gear.

🛠 SETUP LAB: TERMS OF SERVICE

Location: Republic of South Africa

Last Updated: February 14, 2026

By accessing this website and/or purchasing equipment from the Lab, you agree to be bound by the following terms. If you do not agree to these protocols, you are not authorized to use our services.

1. THE AGREEMENT

These terms govern the sale of all products by Setup Lab to the "User" (you). By placing an order, you warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract in South Africa.

2. PRICING & THE "ZAR" CLAUSE

  • Currency: All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.

  • Volatility: Because we source premium materials and components, we reserve the right to adjust pricing without notice to account for ZAR/USD exchange rate fluctuations or increases in raw material costs (e.g., steel or timber).

  • Errors: In the event of a "Gross Clerical Error" (e.g., a R5,000 item listed for R50), Setup Lab is not obligated to honor the price and will offer a full refund instead.

3. PAYMENT & SECURITY

  • We utilize secure, third-party payment gateways (e.g., PayFast, Yoco, Peach Payments).

  • Setup Lab does not store your credit card details. We are not liable for security breaches occurring on the side of the payment provider or your banking institution.

4. DELIVERY & TRANSFER OF RISK

  • The Handover: Our responsibility for the condition of the goods ends once the package is signed for at your delivery address.

  • The "Courier Rule": While we facilitate shipping via premium couriers, we are not liable for delays caused by strikes, civil unrest, or "Act of God" events (including Stage 4+ load shedding affecting logistics hubs).

  • Waybill Verification: If you sign a waybill without noting "Damaged" or "Unchecked," you waive your right to claim for transit-related structural damage.

5. ASSEMBLY & USER LIABILITY

CRITICAL PROTECTION: Most Setup Lab products require manual assembly.

  • Installation: Setup Lab is not responsible for any damage to your property (including but not limited to floors, walls, or existing hardware) during the installation of our products.

  • Structural Integrity: We are not liable for injuries or equipment failure resulting from improper assembly, overloading beyond weight capacities, or unauthorized modifications (drilling/welding).

  • Hardware: It is your responsibility to ensure that the tools used for assembly are of the correct size and type to avoid stripping screws or damaging frames.

6. FORCE MAJEURE (EVENTS BEYOND CONTROL)

Setup Lab shall not be liable for any failure to perform its obligations where such failure is due to:

  • National power grid failure or prolonged load shedding.

  • Global supply chain disruptions.

  • Regional civil unrest or "Stay-away" actions.

  • Pandemic-related lockdowns.

7. INTELLECTUAL PROPERTY

All designs, product names, "Setup Lab" branding, and website HTML/CSS are the intellectual property of Setup Lab. Any unauthorized reproduction or "copy-cat" manufacturing of our designs will be met with legal action under South African IP law.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by the Consumer Protection Act (CPA), Setup Lab’s total liability for any claim shall not exceed the purchase price of the specific product that caused the alleged loss. We are not liable for "Consequential Loss"—meaning we won't pay for your lost business revenue if a desk delivery is late or a component fails.

9. GOVERNING LAW

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts in the district where Setup Lab is headquartered.

🛡️ Why this protects you:

  • The ZAR/USD Clause: Protects your margins from South Africa's currency swings.

  • Consequential Loss: This is your biggest shield. It prevents a business owner from suing you for "lost work time" because they couldn't set up their office on a specific Tuesday.

  • The Assembly Clause: Since you sell non-electronics (likely heavy furniture/frames), this shifts the risk of "oops, I dropped it" or "I drilled a hole in the wrong place" entirely to the customer.

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You said

Shipping policy





Gemini said

For a South African store like Setup Lab, shipping non-electronic goods (desks, frames, heavy equipment) presents specific challenges: volumetric weight pricing, "ground floor" delivery limits, and the reality of load shedding.

This policy is designed to protect your margins and clarify the customer's responsibility for heavy items.

📦 SETUP LAB: SHIPPING & LOGISTICS PROTOCOL

Last Updated: February 14, 2026

1. Processing & "The Lab" Lead Times

All orders are processed within 2–4 business days.

  • Custom/Bespoke Gear: Items requiring custom coating or fabrication (as noted on product pages) carry a specific lead time of 10–14 business days before dispatch.

  • Operational Note: Order processing does not occur on weekends or public holidays. In the event of Stage 4+ load shedding, please allow an additional 24–48 hours for system updates and packaging.

2. Delivery Rates (South Africa Nationwide)

Shipping is calculated at checkout based on the greater of actual weight or volumetric weight.

  • Main Centers: (JHB, CPT, DBN, PTA) typically 2–3 business days from dispatch.

  • Regional/Outlying Areas: Typically 3–5 business days.

  • Heavy Cargo: Orders exceeding 50kg may be subject to a specialized freight surcharge. If the automated system under-calculates shipping for extreme bulk, we will contact you with a revised quote before dispatching.

3. The "Ground Floor" Rule

To protect our couriers and your gear:

  • Standard Delivery: Our courier partners provide a door-to-door, ground floor service only.

  • Multi-Storey Buildings: Couriers are not required to carry heavy crates or furniture up stairs or into elevators. It is the customer’s responsibility to arrange internal portage from the ground floor delivery point to your specific unit or office.

4. Risk & Receipt of Goods

In accordance with the CPA, risk in the goods transfers to the customer upon delivery.

  • Inspection Window: You have 24 hours to report any transit damage.

  • Crucial Action: If the external packaging appears crushed or tampered with, please write "DAMAGED ON ARRIVAL" on the courier’s waybill/handheld device before signing. Failure to do so may result in the rejection of a transit-damage claim.

5. Failed Delivery & Re-routing

  • Accuracy: Please ensure your delivery address and contact number are 100% accurate.

  • No-Show Fees: If a courier attempts delivery during business hours and is unable to complete it due to the recipient being unavailable, any subsequent "re-delivery" fees charged by the courier will be for the customer's account.

6. P.O. Boxes & High-Risk Zones

  • No P.O. Boxes: We do not ship to P.O. Boxes or Postnet Suites. A physical street address is required.

  • Restricted Areas: We reserve the right to cancel orders or request an alternative delivery address for areas deemed "High Risk" or inaccessible by our primary courier partners.