Privacy policy

At Setup Lab, we respect your "Lab" data as much as your gear. This policy outlines how we collect, process, and store your personal information in accordance with the South African Protection of Personal Information Act (POPIA).

1. Information We Collect

To process your orders and provide a premium experience, we collect:

  • Identity Data: Name, surname, and title.

  • Contact Data: Email address, telephone number, and physical delivery address.

  • Transaction Data: Details about products purchased and payments made (processed via secure third-party gateways).

  • Technical Data: IP address, browser type, and usage patterns on our site.

2. Purpose of Processing

We use your data strictly for:

  • Processing and delivering your orders.

  • Communicating regarding order status or support.

  • Internal "Lab" analytics to improve our product range.

  • Direct marketing (Only if you have explicitly opted-in during checkout).

3. Third-Party Disclosures (The "Need to Know" Rule)

We do not sell your data. We only share your information with essential service providers:

  • Logistics Partners: Sharing your address and contact number with couriers (e.g., The Courier Guy, RAM) to ensure delivery.

  • Payment Gateways: Encrypted data sent to our payment processors (e.g., PayFast, Peach Payments, or Yoco).

  • Hosting & Tech: Secure servers that keep the Setup Lab platform operational.

4. Data Retention & Security

  • Retention: We hold your data for as long as necessary to fulfill the purposes outlined above, or as required by South African tax and consumer laws.

  • Security: We implement industry-standard encryption and security protocols. While we take every precaution, no online transmission is 100% secure; by using the site, you acknowledge that you provide your data at your own risk.

5. Your Rights under POPIA

You have the right to:

  • Request access to the personal information we hold about you.

  • Request the correction or deletion of your data (subject to legal record-keeping requirements).

  • Object to the processing of your data for marketing purposes.

  • Withdraw consent at any time.

6. Cookies

Our site uses cookies to track your cart contents and recognize you on return visits. You can disable cookies in your browser settings, though this may impact site functionality.

7. Information Officer

In compliance with POPIA, Setup Lab has appointed an Information Officer to oversee data privacy. For any data-related queries or to exercise your rights, please contact: Email: privacy@setuplab.co.za

🛠 Why this protects you:

  1. POPIA Compliance: It explicitly names the act and the rights of the user, preventing "failure to disclose" penalties.

  2. Liability Limitation: Section 4 notes that while you use encryption, the user accepts the inherent risks of the internet.

  3. Third-Party Clause: It clarifies that you must share data with couriers and banks to function, which prevents users from claiming you "leaked" their address.

  4. Defined Retention: It protects you from having to delete data that SARS (South African Revenue Service) requires you to keep for 5 years.